Booking Rates Additional Information:
Overtime is based on the original hourly rate assessed in quarters of an hour. All bookings will include a PUC/DMV/ADMIN Fee of 7.75% and a Minimum base Fuel Charge of $35.00 (There is a $20/day destination fee added to the "We Drive" option; no fuel charge). For pick up and/or drop off outside of a 35 miles radius from our location in Yountville, including the "We Drive options", an additional fuel Surcharge or destination fee for added distance, bridge tolls where applicable, will be added. There is a 4% Bank processing fees added to all credit card transactions. Unless otherwise stated a 15% Minimum gratuity will be added to your invoice.
Deposit/Refund Policy:
A $100 deposit is collected up front to hold your dates (refundable up to 10 days from the first day of service on your reservation). The remainder of your balance is due no later than 10 days prior to the first day of service or your reservation may be cancelled. There is no refund within 10 days of the first day of service. However, depending on the circumstances surrounding the cancellation, a credit can be issued for use at a later date (rebooking based on availability ~ Non transferrable). There is no refund for using less than the 8 hours scheduled with the Full Day Package.
Liability Policy:
The client is responsible for his/her guests in every regard to the reservation agreement. Client assumes full financial responsibility for any damages to our vehicles or property caused by the client or party whether by accident, neglect or intent. EXCESSIVE CLEANING FEE FOR ANY VOMIT/BODILY FLUIDS IS $500 MINIMUM PLUS LOSS OF REVENUES AND REPAIRS. Clients assume responsibility for any overtime fees and authorizes credit card charges to be made for these costs, or any others due and not collected at the end of the service. Tour Napa Sonoma Wines, LLC and its drivers assume no responsibility for any articles left in the vehicle at any time and reserve the right to refuse service. Driver may terminate the service without refund should he/she deems client or party unruly or violating the safe operation of the vehicle. Tour Napa Sonoma Wines, LLC assumes no responsibility for illegal acts of client or party during the service provided. Tour Napa Sonoma Wine, LLC cannot be held responsible for delays, or inconveniences due to traffic, unforeseen mechanical failures or situations deemed an "Act of God". We reserve the right to substitute vehicles as situations require. Your acceptance of the services by making a reservation for the same services there in listed in the email confirmation of your reservation confirms your understanding and acceptance of our liability policy and the accuracy of your reservation.